Thursday, May 7, 2009

REPORT: MALPRACTICE: Continental AIRLINE SLAPS AN UNDUE FEE

This friend of mine, AT, bought 2 international air-tickets for Continental Airlines. Soon after, due to some unavoidable circumstance, he had to abandon the plans for that international trip. Knowing that its an international flight, where tickets can be thus changed, he called the airlines for the same. Continental told him that he can get credit but not a refund. Fair enough. A week later, he booked himself 3 tickets for Florida, using the credit he had collected. He made these reservations on the phone (which is what one would use, if one has to use the credits). All well......till he gets his credit card bill, which shows that he has been charged $750 extra.....why? Continental tells him that when they make such reservations on the phone, they charge $250 per ticket! No one told AT anything about this, when he was making the FL reservations. He repeatedly called the airlines to rectify this charge-----but to no avail.

CONTINENTAL.......BAD-BAD.

Lesson: ALWAYS before signing off on any telephonic deal, ask the agent to repeat the charges you will incur, and do also take the agent id, name etc for your records.

    

New on this blog

So having celebrated my particular birthday now, I feel I have walked long enough on this earth to start giving back some 'wisdom'. Additionally when even on a continent so far removed from the country that I grew up in, in almost every other party I end up meeting someone who says s/he knows me from x years back, I know I am a veteran enough now. So capitalising on this known and unknown social circle of mine, I feel its time to further share the shared wisdom. What I will do now is to start chronicling the notable interactions of mine or of people I know, in order to spread the word about best finds, malpractices of corporates or some such everyday phenomena. These chronicles can be trusted, since I put my trust on the person(s) in the center of these, and hopefully they will provide some insights which will then make our lives a little better too. 

Knowing no better way to lay them out on this blog, I will start the title of any such posting, with the word: REPORT. This will be followed by a word indicating what kind of report it is. For example: MALPRACTICE, or BEST FIND, or SMART WAY. This will then be followed by a title that will hopefully best capture the gist of the post. 

Also, at the start of every month, I will post this above paragraph about the 'filing' method of reports to keep the reader reminded of the system.