REPORT: MALPRACTICE: Continental AIRLINE SLAPS AN UNDUE FEE
This friend of mine, AT, bought 2 international air-tickets for Continental Airlines. Soon after, due to some unavoidable circumstance, he had to abandon the plans for that international trip. Knowing that its an international flight, where tickets can be thus changed, he called the airlines for the same. Continental told him that he can get credit but not a refund. Fair enough. A week later, he booked himself 3 tickets for Florida, using the credit he had collected. He made these reservations on the phone (which is what one would use, if one has to use the credits). All well......till he gets his credit card bill, which shows that he has been charged $750 extra.....why? Continental tells him that when they make such reservations on the phone, they charge $250 per ticket! No one told AT anything about this, when he was making the FL reservations. He repeatedly called the airlines to rectify this charge-----but to no avail.
Lesson: ALWAYS before signing off on any telephonic deal, ask the agent to repeat the charges you will incur, and do also take the agent id, name etc for your records.